If you have to make changes to your order or want to cancel your order, submit this this Form as soon as possible. Our team will be happy to assist you in finding a solution. However, since your order might be processed quickly by our shipping team, we can't guarantee that we'll be able to accommodate your requests.
Order Change
Changes are no longer possible once you have completed checkout. We recommend cancelling your order if eligible, before proceeding to place a new order with the correct details.
- Payment method
- Promotion codes and items
- Choice of items
Address Change
If you believe that your delivery address is incorrect please contact us as soon as possible. Address changes can't be guaranteed however will be attempted. Once an order has been fulfilled and shipped by our warehouse, we can't change the shipping address.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, customer numbers, and building or apartment numbers are critical to ensuring delivery. Pivo doesn't take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Cancellations
We can attempt to cancel your order if it hasn't been processed and shipped by our warehouse. Please submit the Cancellation Form as soon as possible. If you'd like to cancel while your order is under the shipping process, you'll need to wait until you receive the package in hand before making a return request. You can return items in new condition within 14 days of receiving your order. View our Return and Refund Policy for more info.
