Pivo

Warranty conditions

Pivo provides a ONE (1) YEAR manufacturer’s warranty on Pivo-branded hardware products purchased from Pivo Shop for your own use and not for resale purposes. 

Coverage of the warranty

1. Pivo-branded hardware product is warranted against manufacturing defects for ONE (1) YEAR from the date of original purchase when used in accordance with Pivo`s user guidelines. 
2. Pivo’s user guidelines in the Help Center on Pivo’s official website include but are not limited to information in product specifications, user manuals, and service communications. 
3. During this period is to replace the defective part or product with a comparable part or product at Pivo’s discretion. 
4. Pivo will verify a part needed. A comparable part or product is new or equivalent (or a product that has similar functionality with your consent)
5. Pivo will cover shipping costs up to 12 US dollars if a product or part has a manufacturing defect that is covered by the warranty.

Exclusion of this warranty

1. This warranty excludes non-Pivo branded hardware, normal depletion, wear and tear of consumable parts such as batteries and charging cables unless failure has occurred due to a defect in materials or workmanship.
2. This warranty excludes damage by being exposed to unusual circumstances including but not limited to abuse, misuse, and accident.
3. This warranty excludes damage by being exposed to mechanical and physical loads that cannot be considered as intended unless otherwise authorized or advised by Pivo.   
4. This warranty excludes damage or malfunction by being exposed to environmental influences, climate conditions or situations that can cause possibly affect a product’s operation and/or functions. 
5. This warranty excludes modifications, unauthorized repairs or other causes that are not defects in manufacturing.
6. This warranty excludes damage or malfunction caused by an incorrect combination with other products or equipment.
7. This warranty excludes Pivo-branded software. 

Procedure and evaluation

1. A customer must report a defective product to Pivo by emailing support@getpivo.com for a warranty service. 
2. After submitting a request to make a warranty claim, Pivo or its agents will require the customer to provide proof of a video where the issue is occurring to accurately identify whether the issue is a bug or manufacturing defect. If it is a bug, the faulty product will not be replaced and the bug will be fixed in an app update. If it is a manufacturing defect, the faulty product will be replaced.
3. The customer will respond to questions in order to help diagnose issues and the customer will follow Pivo or its agents' procedures to receive warranty service. 
4. A product with a valid warranty claim that was approved by Pivo should be returned to Pivo within 30 days from the date of Pivo’s approval.
5. Products that have been reported to be a defect in manufacturing fall under the warranty, products will be replaced. 
6. If the issue is not covered by the warranty, the customer is responsible for any associated shipping costs.
7. Pivo has a reasonable period in order to examine the product for a potential defect.